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Covid-19 - Municipal Information & Resources

The Provincial and Federal Governments are taking significant steps to limit the transmission of the COVID-19 virus including recommendations to limit the spread through communities. Carleton Place Town Council and Staff are taking the situation very seriously and have implemented a number of proactive measures to ensure the limited spread in our area. All new information will be posted to this page in addition to the information already compiled below:

Some Municipal Facilities Remain Closed 

The Provincial and Federal Governments are taking significant steps to limit the transmission of the COVID-19 virus including recommendations to limit the spread through communities.  

The following municipal facilities remain closed:

  • The Station – Active Living Centre
  • Neelin Street Community Centre
  • Carambeck Community Centre

The following facilities have reopened with restrictions in place.

  • Carleton Place Town Hall is open during regular business hours with the following precautions in place:
    • If possible, please continue to make payments owing to the Town online or via the drop-box at the OPP station instead of in person in order to ensure your safety and that of staff;
    • If an in-person appointment is required with the Planning, Building, Public Works or Clerk’s Departments, please call ahead and arrange a time with the staff member you would like to meet with. That staff member will request you call at the time of your appointment to notify them that you have arrived. They will receive you and escort you to the designated private meeting area directly off of the main lobby;
    • Staff will remain behind clear barriers for in-person appointments;
    • Masks will be mandatory for any member of the public entering the Town Hall;
    • There will be designated lines for entering and exiting. The public will enter through the door located on Mill Street and exit through the doors leading out to Bridge Street.
  • All Childcare programs at both Carambeck and 3 Francis Street Childcare Centre resumed on Monday, July 6th with limited capacity. For Childcare inquiries, please contact the Childcare Centre directly at 613-253-0597.
  • The Carleton Place Pool has reopened for lane swims. Please read the Reopening Information Sheet carefully and thoroughly before reserving your time slot.
  • The Carleton Place Public Library has reopened to the public. Please see Library website for details.

The Town will continue to monitor the situation as it evolves and take direction from the Federal government, Provincial government and Health Unit.  As always, we encourage all residents to be prudent and follow the directive from the Health Unit on how to protect themselves and their family.

Municipal Updates Related to Covid-19

Garbage and Recycling Collection

At this time, we have been advised by our Garbage/Recycling contractors that there are no anticipated impacts to collection activities. 

The Town of Carleton Place understands that everyone is facing challenging times ahead and with so many of our residents at home with their families as a result of the COVID-19 emergency, Council has approved an important change to waste collection. 

Effective immediately, residents will now be able to place two (2) unstickered bags of garbage at the curb each week until further notice.  Any additional bags beyond the two (2) bags will require stickers (each bag cannot exceed 15kg).  Green garbage stickers will not expire and can be used as they have in the past. As the Town Hall remains closed to the Public, residents can purchase garbage stickers from Shoppers Drug Mart on McNeely. Please note that a minimum purchase of 10 stickers is required.

We would like to remind residents that all items must be at the curb by 7:00 am on your collection day. Collection staff are practicing social distancing and cannot take items directly from residents therefore, we request residents do not approach waste collection staff.  If you have a question or concern, residents can contact TES directly at 613-257-1195.

Residents are also encouraged to download the Carleton Place Waste Solutions App to be kept up to date with waste collection announcements, schedules, and disposal information.   The app is free and available through the Google Play Store for Android devices and Apple App Store for Apple devices.

Please do not flush wet wipes, paper towel, facial tissue

Prevent costly emergency repairs to sewer infrastructure by flushing only human waste & toilet paper.

As the COVID-19 situation continues, Carleton Place is experiencing issues with residents flushing items such as wet wipes, paper towel and facial tissue.  When these items are flushed, they can cause pipe blockages and sewage overflows in homes and businesses. They can also cause costly, serious issues in our wastewater system, including damage to important equipment. Service disruptions could occur as a result. Now more than ever, we need to focus our financial and staffing resources on supporting our community – rather than on dealing
with preventable emergency repairs.

The only things that go down the toilet are the 3Ps: Pee, Poo & Toilet Paper. No exceptions!

Even items labelled “flushable” should not be flushed because they do not break down like toilet paper does. If you have any questions about where to dispose of something, please contact the Town of Carleton Place Public Works Department (613) 257-2253. With your help, we can keep our wastewater system running smoothly and our community’s resources focused where they are needed most.

Payments Owing to the Town

Municipal Interest Penalties/Charges during COVID-19 Pandemic – Council approved a staff recommendation on Wednesday, March 25th which will see interest on payments owing to the Town for water, taxes, and other invoices waived until repealed by Council recognizing the fact that a number of businesses have had to close and some people have been laid off from their employment as a result of Covid-19.

For any payments owing to the Town, options include online or telephone banking, mailing a cheque to the Town Hall or dropping a payment off in the mail slot at the Police Station located at 15 Coleman Street.  We encourage residents to use these means of payment if at all possible. 

With respect to parking tickets already issued, the timelines for payment and/or options to address the infraction can be found on the back of the ticket.  These timelines are mandated by the Province. 

With respect to amounts owing for taxes and water, we encourage payment by the means noted above if at all possible.  However, no additional penalty will be applied to these accounts from March 16, 2020 until further notice.

Water Service Reinstatement

The Carleton Place Public Works Department is aware that there may be Carleton Place Residents returning home from out of country sooner than originally planned.

If you had the Town turn off your water supply prior to your travels and need it turned back on at a date or time that is outside normal working hours, please contact the Public Works Department’s After-Hours Operator at 613-257-2253. There will be no additional charges applied at this point in time relating to after-hours response.  

We still ask that there be someone home in order to ensure that there are no issues inside the home once water flow is reinstated.

Carleton Place Public Works Staff will be implementing all Public Health recommendations in performance of their responsibilities and will be asking anyone that has travelled outside the country to make our staff aware and maintain self-isolation during the process of getting water services reinstated.

Carleton Place Pool Programs Cancelled Due to Closure

The Carleton Place Pool will be automatically crediting accounts for the classes that were missed due to the COVID-19 pandemic. Spring programs have also been cancelled due to extended facility closures. A full credit will be added to each patron’s account which can be applied to future programming.

Any patrons who wish to receive a full refund in lieu of credits should call the Carleton Place Pool office at 613-257-1005 ext. 21, or by email at cppool@carletonplace.ca. All memberships will be extended and adjusted to reflect the duration of the pool closure.

Handwashing and Handrubbing

Infographics which demonstrate proper technique for handwashing and handrubbing.

Social Protocols

During this difficult time, it is imperative that businesses such as grocery stores, pharmacies, etc. remain open to service your family’s needs.  Staff in these essential businesses should be protected from a health and safety perspective.  In order to help ensure their health and safety, the public is encouraged to follow social protocols such as:

  • Limiting the number of people from your family attending the stores to pickup the supplies you need;
  • Practicing social distancing while shopping, waiting in line or in front of workers;
  • Being respectful as staff practice extra sanitizing protocols which may take more time, but will also protect you as a consumer;
  • Consider thanking the workers for their services;
  • Expecting line-ups and delays, so ensure enough time when heading out to run your errands

Social Distancing and Self-isolation

Social (Physical) Distancing

Social (physical) distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.  It means making changes in your everyday routines to minimize contact with others including:

  • Avoiding crowded places and non-essential gatherings;
  • Avoiding common greetings, such as handshakes;
  • Limiting contact with people at higher risk (e.g. older adults and those in poor health);
  • Keeping a distance of at least 2 arms lengths (approximately 2 metres) from others as much as possible.

If possible:

  • Use food delivery services or online shopping;
  • Exercise at home or outside;
  • Work from home


Social Self-Isolation

It is critical that people who are returning from travel outside of Canada, follow the strong recommendations of Dr. Williams, Ontario’s Chief Medical Officer of Health and self-isolate for 14 days when you and your family return. This means staying at home and avoiding contact with other people to help prevent the spread of disease to members of your family who may not have travelled with you or to your community.

If you think you or a family member have coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, in addition to self-isolation, please take the self- assessment test here to help determine how to seek further care. This site will also provide you with all the information you need to keep you and your family healthy and safe.

For further information on these two topics, please see below:

Ontario Tele-Health Self-assessment tool

Ontario Tele-Health has posted a self-assessment tool for COVID-19 to determine if you seek further care.

Federal and Provincial Announcements and Resources

Federal Government

The Government of Canada is maintaining a website with the latest information on how COVID-19.

Provincial Government

The Province of Ontario is maintaining a website with the latest information on how the government continues to protect Ontarians from COVID-19.

Leeds, Grenville and Lanark District Health Unit

The Health Unit is continuing to update their website when any new information regarding COVID-19 becomes available. 

What should you do if you have respiratory systems (e.g. cough, fever, or shortness of breath) after travelling to an affected area?

Call your health care provider and tell them about your symptoms. After hours, or if you do not have a health care provider contact Telehealth Ontario at 1-866-797-0000. Do not visit your health care provider or a walk-in clinic without calling ahead to outline your symptoms and travel experience.

All Sexual Health Clinics will be closed to walk-ins & non-emergency services starting Monday, March 23, 2020. Appointments are made for high priority only. During the closure, call 1-800-660-5853 to speak with a nurse for Sexually Transmitted Infection (STI) testing & treatment, birth control or Plan B. 

Due to COVID-19, all our Immunization Clinics will be closed until April 30, 2020. A staff member will call to cancel or reschedule current appointments. If you have concerns relating to immunizations, please call 1-800-660-5853 and ask to speak to a member of our immunization team.

The Leeds, Grenville and Lanark District Health Unit has expanded capacity for incoming enquiries.

The main number to call is 1-800-660-5853.

The local Smiths Falls office number is (613) 283-2740.

  • General COVID-19 Enquiries - Ext. 2499, available weekdays, from 8:30 a.m. until 4:30 p.m. and on weekends from 8:30 a.m. until 12:00 noon.
  • Enquiries from Health Care Providers or for members of the public reporting symptoms -  Ext. 2222, available 8:30 a.m. until 4:30 p.m. seven days a week.
  • Duty Desk, (Public Health Inspectors) for business operator enquiries -  Ext. 2308, also available 8:30 a.m. until 4:30 p.m. seven days a week.
  • After hours crisis line (613) 345-5685.

For additional Questions and Answers, please follow the link below to the Leeds, Grenville, Lanark District Health Unit  https://healthunit.org/coronavirus/

Covid-19 Assessment Centre Opens in Almonte

A new COVID-19 Assessment Centre in Almonte is now open. The Centre is being operated by physicians and staff from Almonte General Hospital, Carleton Place & District Memorial Hospital and Lanark County Paramedic Service, in partnership with the Leeds, Grenville & Lanark District Health Unit (LGLDHU). This Centre is exclusively for the purpose of COVID-19 assessments.

The Assessment Centre is located at the corner of Spring Street and State Street in the brick building behind the Almonte General Hospital Emergency Department and will be open from 12 to 8 pm. Parking is available at the Centre and there is signage to guide patients to the appropriate entrance.

Appointments Are Required
Residents with mild to moderate symptoms should contact their primary care provider for a referral to the Assessment Centre. Those who do not have a primary care provider should call the Health Unit at 1-800-660-5853 ext. 2499 for a referral. Once a resident has been referred, the Assessment Centre will call to confirm the appointment time. Anyone experiencing severe symptoms such as difficulty breathing should call 911 or go to a hospital emergency room.

The Assessment Centre is not open for walk-in visits. It is for people who have worsening, but not severe, COVID-19 symptoms (such as fever and cough). Not everyone will be tested. Testing will be based on Ministry of Health guidelines.

For the latest updates on COVID-19, please visit the Leeds, Grenville and Lanark District Health Unit website at www.healthunit.org. For the latest updates from AGH, please visit www.agh-fvm.com/coronavirus.

Lanark County Parademics Home Assessment Unit

Lanark County Paramedic Service (LCPS) Paramedics are teaming up with the Leeds, Grenville & Lanark District Health Unit to conduct in-home assessments and COVID-19 testing. 

This mobile unit is dispatched to individuals living in long-term care facilities and retirement residences, as well as to those individuals who are isolated and have mobility challenges. 

This service is available by contacting the Leeds, Grenville, & Lanark District Health Unit at 1-800-660-5853.

The goal is to help provide better access to testing and assessments for those high-risk individuals including seniors, the immunocompromised, people with underlying health conditions, and those with mobility issues. This service helps to reduce pressures on our 911 system as well as our local emergency departments. 

As a reminder, if you are concerned about possible symptoms of COVID-19, please complete the online self-assessment tool at https://covid-19.ontario.ca/self-assessment/#q0 and follow the guidance provided.  If further clinical assessment is advised, call your health care provider or the Health Unit.  If you are having severe difficulty breathing or experiencing other severe symptoms, call 911 immediately.

Lanark County Food Bank

The Hunger Stop (Lanark County Food Bank) is facing a surge in demand given the current situation. Please continue to support if you have the means by donating funds, items at grocery stores or by making an appointment to drop off to the facility directly by calling 613-257-8546. A list of the most needed items is available on their website.

Resources for Parents with Children at Home

The Town’s Childcare Centre staff have put together a number of activity suggestions for parents who have children at different age groups at home:

Slowing the Spread of Covid-19 While Grocery Shopping

The Leeds, Grenville, Lanark District Health Unit has suggested the following practices which will also help reduce your exposure in the grocery store setting, and protect those who are providing this vital service.

If you are sick do not go out and shop.  STAY HOME.

If you have arrived home from travelling, DO NOT SHOP, ask a friend or family member to help or take advantage of on-line curb side services or grocery delivery services

Keep Clean

  • Clean the handle of your cart
  • Bring your own wipes and hand sanitizer, although the stores have been trying hard to keep a public stock the supplies are short. 
  • Wash or sanitize your hands as you enter and after to get into your car
  • If you use reusable bags or containers, clean and sanitize these between uses

Keep your distance

  • Avoid shopping in large groups
  • Keep your distance from other shoppers and employees while in the store, 2 arms-length from each other is an easy way to measure your distance. 
  • Avoid common greetings, such as handshakes. Use a simple wave and a smile
  • If the grocery store seems busy, come back another time to prevent large gatherings
  • Offer to grocery shop for those who are self-isolating or those who may be at higher risk like older adults and those in poor health

Keep Safe

  • Remember everyday food safety practices such as separating raw meat from ready to eat food in your cart
  • Wash fruits and vegetables when arriving home and before eating
  • Please do not hoard, when you do this your friends and neighbours may go without.

OPP Presence and Tips for Businesses Closing Due to Covid-19

Visibility and access to the public are important to the Ontario Provincial Police (OPP).  The public are advised that regular OPP patrols have not changed and the police are working to increase their presence in the community. 

The public are reminded to only call 9-1-1 for emergencies. 

For non-emergency items, the public are encouraged to call 1-888-310-1122 or report matters on the online reporting tool located on the OPP’s website www.opp.ca

If any member of the public wishes to report a quarantine matter related to the COVID-19 emergency, they are asked to do so by calling 1-888-310-1122.

Tips For Businesses

As many non-essential businesses are ordered to close by midnight tonight, the Lanark County OPP has a few tips for owners to protect their businesses and contents:
  • Remove all valuables from storefront displays
  • Remove all cash from tills and leave open with the cash tray out and visibly empty
  • Ensure alarm systems are working and all contact lists are up-to-date
  • Post on doors/windows that the premises are monitored by an alarm company and that no money is kept on the premises.  Include the 1-888-310-1122 number to call the OPP should anyone notice a break-in or damage
  • Clean all windows and floors prior to leaving and note when you’ve done so (have a log) as this will help investigators should there be a break-in
  • Consider a surveillance system which can be monitored remotely by phone/online
  • Consider putting a laminate on all windows/glass to discourage and help prevent easy entry
  • Keep some lighting on inside to help with video surveillance and consider lighting on timers if possible
  • Ensure all doors and windows are locked and secure
  • Ensure all exterior lighting is functioning and on – consider motion sensor lights as another option
  • Remove anything on the exterior which could be used to gain entry to your premises (bricks, ladders, poles, construction materials)
  • Regularly check the building and keep track of when you check (have a log) but go at different times
  • Like your home, if it looks cared for and looks like someone is home or around regularly, thieves will move on to other locations
Lanark OPP requests we all help to keep our families/communities/businesses safe and secure.  If you see any suspicious activity around a business that you know are closed or any homes where people aren’t around, call police or report online if not in progress.Content...replace this with the content you want to show when the title is clicked.