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Covid-19 - Municipal Information & Resources

The Provincial and Federal Governments are taking significant steps to limit the transmission of the COVID-19 virus including recommendations to limit the spread through communities. Carleton Place Town Council and Staff are taking the situation very seriously and have implemented a number of proactive measures to ensure the limited spread in our area. All new information will be posted to this page in addition to the information already compiled below:

Ontario Implements Province-wide Emergency Break

All 34 Public Health Unit regions to move into shutdown - The Ontario government, in consultation with the Chief Medical Officer of Health and other health experts, is imposing a province-wide emergency brake as a result of an alarming surge in case numbers and COVID-19 hospitalizations across the province. The province-wide emergency brake will be effective Saturday, April 3rd, 2021, at 12:01 a.m., and the government intends to keep this in place for at least four (4) weeks.

The province-wide emergency brake would put in place time-limited public health and workplace safety measures to help to stop the rapid transmission of COVID-19 variants in communities, protect hospital capacity and save lives. Measures include, but are not limited to:

  • Prohibiting indoor organized public events and social gatherings and limiting the capacity for outdoor organized public events or social gatherings to a 5-person maximum, except for gatherings with members of the same household (the people you live with) or gatherings of members of one (1) household and one (1) other person from another household who lives alone.
  • Restricting in-person shopping in all retail settings, including a 50 percent capacity limit for supermarkets, grocery stores, convenience stores, indoor farmers' markets, other stores that primarily sell food and pharmacies, and 25 percent for all other retail including big box stores, along with other public health and workplace safety measures;
  • Prohibiting personal care services;
  • Prohibiting indoor and outdoor dining. Restaurants, bars and other food or drink establishments will be permitted to operate by take-out, drive-through, and delivery only;
  • Prohibiting the use of facilities for indoor or outdoor sports and recreational fitness (e.g., gyms) with very limited exceptions;
  • Requiring day camps to close; and,
  • Limiting capacity at weddings, funerals, and religious services, rites or ceremonies to 15 percent occupancy per room indoors, and to the number of individuals that can maintain two metres of physical distance outdoors. This does not include social gatherings associated with these services such as receptions, which are not permitted indoors and are limited to five people outdoors.

On the advice of the Chief Medical Officer of Health, all Ontarians are asked to limit trips outside the home to necessities such as food, medication, medical appointments, supporting vulnerable community members, or exercising outdoors with members of their household. Employers in all industries should make every effort to allow employees to work from home.

The current COVID-19 Response Framework: Keeping Ontario Safe and Open, will be paused when the provincewide emergency brake comes into effect. The impacts of these time-limited measures will be evaluated throughout the next four (4) weeks to determine if it is safe to lift any restrictions or if they need to be extended. With more than $1.6 billion invested to protect against COVID-19, schools remain safe for students and staff. Keeping schools open is critical to the mental health and well-being of Ontario youth. During the emergency shutdown, schools will remain open for in-person learning with strict safety measures in place. The spring break will continue as planned for the week of April 12th. In order to support working families, child care will remain open during the shutdown. Child care settings will continue to adhere to stringent health and safety measures so that they remain safe places for children and staff.

Ontario Strengthens Enforcement of Stay-at-Home Order

Implementing Stronger Enforcement, Travel Restrictions, Public Health Measures to Stop the Spread of COVID-19 and Save Lives - The Ontario government, in consultation with the Chief Medical Officer of Health and other health experts, is strengthening enforcement of the province's Stay-at-Home order while imposing new travel restrictions and further strengthening public health measures. These urgent actions are targeted at stopping the rapid growth in COVID-19 case rates and relieving mounting pressures on the province's health care system.

To increase public compliance with the Stay-at-Home order and stop the spread of COVID-19, amendments to an emergency order (O.Reg 8/21 Enforcement of COVID-19 Measures) have been made that will provide police officers and other provincial offences officers enhanced authority to support the enforcement of Ontario's Stay-at-Home order.

Effective Saturday, April 17th, 2021 at 12:01 a.m., police officers and other provincial offences officers will have the authority to require any individual to provide their home address and purpose for not being at their residence. In addition, police officers, special constables and First Nation Constables will have the authority to stop vehicles to inquire about an individual's reasons for leaving their home. This additional enforcement tool will only be in effect during the Stay-at-Home order and exclusively to enforce the Stay-at-Home order.

Both the provincial declaration of emergency and the Stay-at-Home order (O.Reg 265/21) have been extended for an additional two (2) weeks to help stop the spread of COVID-19. The Stay-at-Home order currently in effect requires everyone to remain at home except for specified purposes, such as going to the grocery store or pharmacy, accessing health care services (including getting vaccinated), for outdoor exercise, or for work that cannot be done remotely.

In order to limit the transmission of the variants of concern, the government is also restricting travel into Ontario from the provinces of Manitoba and Quebec with the exception of purposes such as work, health care services, transportation and delivery of goods and services or exercising Aboriginal or treaty rights.

The government also intends to implement the following public health and workplace safety measures effective Saturday, April 17th, 2021 at 12:01 a.m.:

  • Prohibit all outdoor social gatherings and organized public events, except for with members of the same household or one (1) other person from outside that household who lives alone or a caregiver for any member of the household;
  • Close all non-essential workplaces in the construction sector;
  • Reduce capacity limits to 25 percent in all retail settings where in-store shopping is permitted. This includes supermarkets, grocery stores, convenience stores, indoor farmers' markets, other stores that primarily sell food and pharmacies; and,
  • Close all outdoor recreational amenities, such as golf courses, basketball courts, soccer fields, and playgrounds with limited exceptions.

In addition, effective Monday, April 19th, 2021 at 12:01 a.m., the government is limiting the capacity of weddings, funerals, and religious services, rites or ceremonies to 10 people indoors or outdoors. Prohibiting social gatherings associated with these services, such as receptions, except for with members of the same household or one (1) other person from outside that household who lives alone. Drive-in services will be permitted.

Municipal Facilities Closed to the Public During Province-wide Shutdown

To comply with the Provincial Emergency Break period, the Town Hall will be closed to the public as of Tuesday, April 6th, 2021. Even though the facility will be closed to the public, all departments are open for business. Please contact staff by phone or email.

Payments Owing to the Town - For any payments owing to the Town, options include online or telephone banking, mailing a cheque to the Town Hall or dropping off a payment in the mail slot at the Police Station located at 15 Coleman Street. We encourage residents to use these means of payment if at all possible. Town Hall does offer payment via credit card, however, there is a 3% service charge on the value of the payment to recover costs. Please call 613-257-6200 to use this service.

With respect to parking tickets already issued, the timelines for payment and/or options to address the infraction can be found on the back of the ticket. These timelines are mandated by the Province.

For amounts owing for taxes and water, we encourage payment by the means noted above if at all possible.

Municipal Childcare Facilities – Care will continue as scheduled at both the Carambeck and Francis Street locations.

Recreation Facilities Closed - To comply with the Provincial Emergency Break period, the following facilities will be closed:

  • Carleton Place Arena;
  • Carleton Place Pool;
  • Carleton Place Canoe Club;
  • The Station Active Living Centre.

Further Restrictions to Outdoor Recreation Amenities - The Leeds, Grenville and Lanark District Health Unit has detected a significant increase in cases of COVID-19 in the past week in our community. A high proportion of the new cases are COVID-19 Variants of Concern (VOC) – mostly the B.1.1.7 variant (first identified in the UK). This variant is able to spread more easily with close contact between people. The Town of Carleton Place has a responsibility to do its part to assist in stopping the spread of COVID-19. Reducing close contact outside of one’s household is essential to prevent the spread of the COVID-19 virus, including avoiding all social gatherings.

Although recreational amenities are permitted to be open,  anyone who uses the amenity must maintain a physical distance of at least two (2) metres from any other person using the amenity.  Unfortunately, we cannot ensure this will occur and after further consultation and guidance from our Medical Officer of Health, the Town of Carleton Place is implementing further restrictions to outdoor recreation amenities to assist in stopping the spread of COVID-19 in Carleton Place.

Playgrounds are an unavoidable gathering place due to the general nature of the playground equipment. With the recently announced stay-at-home order, the Town of Carleton Place will be closing all playground equipment within our parks until the gathering restrictions have been lifted.

Dog Parks
Dog Parks are a potential gathering place since patrons typically socialize while their dogs play. In adhering to the current gathering restrictions, the Town of Carleton Place is restricting the capacity to five (5) patrons at one time. Patrons may take turns using the dog park and walking along nearby trails in order to ensure safe physical distancing with fellow patrons.

Pump Track / Skate Park
The Pump Track / Skate Park is an unavoidable gathering place due to the popularity of this amenity. Prior to the stay-at-home order, the Town had hoped to keep this amenity open with further restrictions. However, due to the current situation, the Pump Track / Skate Park will remain closed until the stay-at-home order has been lifted.

The Town of Carleton Place is very fortunate to have a paved pathway through Town that can be used for outdoor exercise and play. Families are encouraged to take advantage of the other outdoor amenities in Town, including five (5) nature trails, and 20 neighbourhood parks with green space that can be utilized for outdoor exercise and play. Residents are reminded that they must always remain 6ft/2m apart from individuals not within their household, and mask wearing is strongly encouraged.

“While I can understand the public’s frustration with recent messaging regarding the stay-at-home order, I respectfully ask for the public’s support in all doing our part to curb the spread of these increasingly contagious COVID variants” states Mayor Black.  “Staff are in regular contact with the LGL Health Unit, and the bottom line is our community is currently in a serious situation.”

Carleton Place Public Library Curbside Service - The Library will continue to offer contactless curbside pickup services. Holds can be placed at www.carletonplacelibrary.ca or by calling the library at 613-257-2702. Book bundles, interlibrary loans, and digital services such as Libby and Hoopla will continue uninterrupted. Information about how to use curbside pickup services can be found at www.carletonplacelibrary.ca/curbside-pickup-services/. The Library will offer computer, printer, and scanner access by appointment beginning Tuesday, April 6th.  Please call the library at 613-257-2702 to book an appointment.

Additional Bag of Waste

Additional Bag of Waste Allowance Begins Thursday, April 15th, 2021 - As a result of a resurgence of COVID-19 cases in Ontario, the province has issued another stay at home order beginning April 8th and potentially ending May 6th, 2021. Council has approved the reinstatement of one (1) additional bag of unstickered waste during the Provincial stay at home order period. Please monitor the Town’s communications channels to be notified of any future changes to your collection.

Lanark County Targeted Emergency Child Care

As per the provincial announcement, all elementary and secondary schools in the province are to move to teacher-led remote learning as of April 19th, 2021. All child care for non-school-aged children and licensed home child care will remain open with no changes.  Before and after school programs will be closed and free targeted emergency child care for school-aged children only will be available for health care and frontline workers.

How do I know if I may be eligible for Free Targeted Emergency Child Care?

Please refer to the list of eligible workers. Please note that the List of Eligible Workers is set by the Province and is not the same as the Essential Work Place list.

 What other factors are taken into consideration when determining eligibility?

  • Do you have another adult in the home?
  • Are you able to do your job from home?

Where are Targeted Emergency Child Cares located In Lanark County?


  1. Almonte: Holy Name of Mary School, 110 Paterson Street
  2. Perth: TayCare: Stewart School, 7 Sunset Boulevard
  3. Smiths Falls: Child Development Centre, 73 Thurber Street

How do I apply?

After reviewing the eligible professions and determining you are eligible for Emergency Child Care, please email lclarke@lanarkcounty.ca to begin the application process.

What do I need to apply?

  • Verification of employment as an essential service worker (pay stub, name badge, etc.)
  • Proof that you live or work in Lanark County
  • Hours of work
  • Information of children: Name, age, list of immunizations
  • Emergency contacts
  • Confirmation that children have no symptoms, have not travelled out of Canada in the last 14 days and no contact with anyone having COVID-19.

When Does Targeted Emergency Child Care Open in Lanark County?

  • Our goal is to open Targeted Emergency Child Care as of Monday, April 19th, 2021. This is subject to change depending on when we receive provincial approval.

Other Emergency Child Care Details:

Targeted Emergency Childcare for school-age children is not a replacement for school learning.  Assistance will be offered by childcare providers, but child care staff are not responsible for ensuring the school curriculum is followed. Students are welcome to bring their computers or paper learning materials. Providers are not responsible for taking care of the computers that you bring. Centres are able to offer morning and afternoon snacks, parents are expected to pack a lunch for their child on a daily basis.

Spaces are limited and reserved for those with no access to child care. Once spaces are filled, a waitlist will be maintained.

Local Covid-19 Vaccine Status Update - April 19th, 2021

What was done last week?


  • Continuing to provide first or second doses to new admissions to Long-Term Care Homes and High-Risk Retirement Homes
  • Continue to offer first doses and second doses to those in other Retirement Homes
  • Began offering first doses to residents and staff in other congregate living facilities.
  • Operated four (4) fixed sites (Smiths Falls, Almonte, Brockville and Kemptville)
  • Continued to support in-house Hospital Staff Clinics
  • Continued Outreach Team: Provides immunizations in homes for those that are bedbound or have severe mobility issues (must also be in an eligible category)
  • Continued our contingency list program to offer up last-minute doses to those in the priority groups
  • Adjustments were made to the clinic schedule based on the amount of Pfizer vaccine for the first part of May.

New Provincial Appointment Booking System continues:

  • Continue to support booking in the provincial appointment booking system for those born in 1961 or before (60+)
  • How to book a COVID-19 vaccine appointment (ontario.ca)
  • Provincial Vaccine Information Line at 1-888-999-6488, open Monday to Sunday from 8:00 a.m. to 8:00 p.m.
  • Opened up booking to eligible special education workers that were identified by the school boards.
    *Held two (2) special vaccine clinics for this population to coincide with their spring break.

Continue Leeds, Grenville and Lanark Appointment Booking System for non-aged based provincial priority groups and for primary care to use with individuals in their practice for eligible groups.

  • Continue to support the Leeds, Grenville and Lanark Appointment Booking System for those that have received an invitation link and code. If you have difficulties with your link, please email covid@healthunit.org.

Advertise provincial pharmacy website to book appointments for AstraZeneca for 55+. Many new pharmacies across Leeds, Grenville and Lanark were added this week.

Number of Immunizations Given:

  • From April 12th, 2021 to April 18th, 2021: 6,564 individuals received their first dose of vaccine this week and 308 individuals received their second dose of vaccine.
  • A total of 32,264* individuals have received at least one (1) dose of the Pfizer, Moderna or AstraZeneca Vaccine (either through one (1) of our fixed sites, the KHSC Clinic, the Ottawa Hospital Clinic, one (1) of our mobile clinics/teams or through local primary care offices) since our roll out started.
    *there was a correction in the database to include doses that previously were not linked to our Health Unit area.
    This number does not include those that received AstraZeneca in a Participating Pharmacy.

What is the plan for this week?

Booking for clients in the following groups:

  • Health Care Worker – Highest Priority*
  • Health Care Worker – Very High Priority*
  • Health Care Worker – High Priority*
  • Health Care Worker – Moderate Priority*
  • Staff and caregivers in retirement homes and other congregate care settings for seniors (e.g. assisted living)
  • Adults receiving chronic home care health services
  • Indigenous Adults (16+)
  • Residents, Staff and Designated Essential Caregivers of  Other High-Risk Congregate Living Facilities.
  • Individuals with high-risk chronic conditions – Highest Risk Category*
  • Individuals with high-risk chronic conditions – Very High Risk Category*

Continue to roll out stage 1, stage 2, stage 3 and stage 4 of the Leeds, Grenville and Lanark COVID-19 Vaccine Distribution and Administration Roll Out Plan, including vaccine for congregate settings.

Promote Provincial Appointment Booking System for the general public based on five (5) year age groups continues.

  • Promote and support the new provincial COVAX appointment booking system for those born in 1946 or before (60+) and those in the highest risk chronic conditions category
  • How to book a COVID-19 vaccine appointment (ontario.ca)
  • * if you need to cancel your appointment through the provincial booking system, please go to OMH – Manage your appointments (covaxonbooking.ca)
  • Provincial Vaccine Information Line at 1-888-999-6488, open Monday to Sunday from 8:00 a.m. to 8:00 p.m.
  • Continue Leeds, Grenville and Lanark Appointment Booking System for non-aged based provincial priority groups and for aged-based individuals who need to support to book at a vaccine clinic.
  • Continue to support the Leeds, Grenville and Lanark Appointment Booking System for eligible individuals who have received an invitation link. If you have difficulties with your link, please call 1-844-369-1234.

Work with community partners to host our first Community Clinic in Westport.

Work with primary care who have offered to provide AstraZeneca in their offices to 55+ to be set up to give vaccine.

Finalize planning for additional Community Clinics throughout Leeds, Grenville and Lanark (including April 27th clinic in Elgin and May 11th in Athens)

What are we working on for next week?

What can I do now?

  • Get informed visit COVID-19 Protection and Vaccine
  • Stay healthy
    • Follow COVID-19 precautions – wear a mask, keep the 2m/6ft distance from others, follow the stay at home order
    • Stay home if sick and contact the Assessment Centres for testing
    • Ensure your other immunizations are up to date
    • Discuss any concerns with your health care provider, here is the link to the consent form COVID-19 Vaccine Screening and Consent Form (gov.on.ca)
  • Be patient. It will take time for COVID-19 vaccines to be distributed to everyone in the community. Each group will be specifically identified and notified in advance to plan for vaccination – information will be posted on our website, social media, local media, and through healthcare and community partners – you won’t be missed!

Province makes changes to Self-Isolation requirements and school/childcare screening

The presence of COVID-19 variants of concern (VOCs) in Ontario has prompted the province to make changes to the guidelines for self-isolation, and changes to the school and childcare screening tool. The VOCs cause COVID-19 to spread more easily from one person to another, and the goal with these changes is to stop/slow the spread of VOCs to the greatest extent possible to prevent new COVID-19 infections and mitigate impacts on hospitals and the healthcare system.

Changes for Household Members of High-risk Contacts

High risk contacts are individuals who have had a close contact with a COVID-19 positive individual and are informed by public health that they are a high risk contact. High-risk contacts must isolate for 14 days from last exposure, even if their test result comes back negative.

All household members of a high-risk contact will be asked to  stay at home for the duration of the high-risk contact’s isolation period, except for essential reasons . Essential reasons include attending work or school/childcare, errands for food, medication, and essential medical appointments – leaving the house for these essential reasons is allowable as long as no one in the household develops COVID-19 symptoms. Non-essential visitors must refrain from entering the home during the isolation period.

Changes for Household Members of Symptomatic Individuals: Quarantine

If someone is experiencing symptoms of COVID-19, the entire household must  quarantine, without exemption, even for essential reasons , until a negative test result is received, or an alternate diagnosis is received from a healthcare professional. If the symptomatic person chooses not to get tested, then they must isolate until 10 days have passed from symptom onset and they are feeling better, and their household members must isolate for 14 days from their last close contact with the symptomatic person. If the symptomatic person cannot isolate from the rest of the household, all household members must quarantine for 14 days, starting from the end of the symptomatic individual’s isolation period.

Changes to the School and Childcare Screening Tool

Daily screening for staff, students and children must take place every day before attending school or childcare. The province has updated the  school and childcare screening tool .

Staff, students, and children with any new or worsening symptoms of COVID-19, even those with  only one symptom  must stay home (self-isolate)  without exemption  until:

  • they receive a negative COVID-19 test result and symptoms are improving with no fever, and they are feeling well enough to go to school, OR;
  • they receive an alternative diagnosis by a healthcare professional, OR;
  • it has been 10 days since their symptom onset and they are feeling better.

“These changes, along with the current COVID-19 precautions, are key to prevent the spread of the COVID-19 virus including any variant that may come into our region,” states Dr. Paula Stewart, Medical Officer of Health for the Leeds, Grenville and Lanark District Health Unit.

The Health Unit recognizes that these changes will affect local individuals, families, and businesses. Information about resources available to provide support can be found on the Health Unit’s website:  https://healthunit.org/about/ health-equity/covid-19/ . For more information on COVID-19, please visit:  https://healthunit.org/ coronavirus/  or call 1-800-660-5853. You can also connect with LGLHealthunit on Facebook and Twitter for public health updates.

Getting Back to School and Daycare

Health Units have had many questions about COVID-19 from families with children attending child care centres, and families with children and youth in schools.  

We already know that COVID-19 is spread through droplets from a cough, sneeze or singing by someone who is infectious to someone who is close to them. This is a good time to remember that the droplets can land up to two metres away and can survive for a few hours on hard surfaces. Symptoms may look like a cold (sore throat, runny nose, cough, fever, headache) or other symptoms like vomiting and diarrhea. Symptoms can develop up to 14 days after being infected – usually two to five days.

Public health and school boards are asking parents to use an anonymous online screening tool (also available in printable version) each day to provide direction about what to do if a child is experiencing symptoms. This should become part of your family’s morning routine. Teachers, school staff and any other individuals entering the school will also be asked to self-screen using the COVID-19 self-assessment tool, and follow its directions.

The Leeds Grenville and Lanark District Health Unit has been working with the Schools Boards in our regions as well as the Eastern Ontario Health Unit to implement the Ministry of Education Guidelines for child care and school re-opening. The Guidelines are based on the key public health measures that have helped us “flatten the curve” and keep cases low in our communities. We are promoting that people be COVID – SMART to reduce the spread of COVID-19 in all regions – see a link to what this acronym means here: https://healthunit.org/health-information/covid-19/gatherings-social-circles/  

Preventing and minimizing transmission is our priority. Our case and contact management team is ready 7 days a week to investigate new positive COVID-19 cases and trace who might have been exposed. Public Health will be involved at every step and are ready to answer questions and offer guidance related to symptoms and testing. 

Public Health will contact all the families of children/youth, as well as teachers and others who might have had close contact (less than 2 metres) with an individual with COVID-19. Close contacts are required to stay at home for 14 days, or as directed by public health, and will be informed about testing requirements. The school will also activate infection control procedures such as cleaning and disinfection of the classroom and any other affected areas of the school. Parents of children/youth will be notified that someone has tested positive for COVID-19 in their child care centre or school.

If there is an outbreak at the school (two or more cases linked from within the school), public health will determine, through investigation, whether class cancellations or school closure are necessary. The status of cases and outbreaks will be posted on the websites of schools that have a website, school boards and their respective health units. The LGL area will be listed here: https://healthunit.org/health-information/covid-19/local-cases-and-statistics/schools/

“Timely and transparent communication with families and the school community is important to us,” says Dr. Paula Stewart, Medical Officer of Health for Leeds, Grenville and Lanark District Health Unit. “Providing specific guidance to parents if there is a case in a child care centre or school can help respond to people’s concerns.”

While the child care and school communities will be kept informed through information on the website, it’s important to remember that public health has an obligation to protect the privacy of any individuals who are suspected and confirmed to have COVID-19.

“We also are committed to respecting children’s privacy and ask that people be kind and resist the temptation to speculate about absences or share rumours about possible cases – especially on social media,” Stewart continues. “Kindness and compassion need to be shown at all times.”

For more information on COVID-19 and the re-opening of schools, please visit the Leeds, Grenville and Lanark District Health Unit’s website at https://healthunit.org/health-information/covid-19/schools/ or call 1-866-236-0123.

To view your local school board’s return-to-school plan, visit their website:

Garbage and Recycling Collection

Additional Bag of Waste Extension Period HAS ENDED – The Public Works Department has been notified by the Town’s waste collection Contractor that there are a significant number of garbage bags at the curb today over the one (1) bag allowance that are not tagged with a Town issued waste collection sticker. The last day for an additional bag of unstickered waste was last Friday, February 26th, 2021. Moving forward, we have reverted to one (1) unstickered bag of waste per week per household. Any additional bags will require a sticker. Residents can continue to use previously issued green stickers. Stickers can be purchased at Town Hall and at Shoppers Drug Mart on McNeely Avenue.

Payments Owing to the Town

Reinstatement of Municipal Interest Penalties/Charges - At the start of the COVID-19 emergency, an emergency Council meeting was held on March 25th, 2020 to discuss measures the Town would be undertaking to address various Town matters in response to the emergency. Council passed a By-law to waive penalties and interest for late payments incurred from the date of passing until the By-law is repealed. During the first 2021 Budget meeting on November 6th, 2020, Council discussed reinstating interest/penalty charges due to the significant financial losses experienced by the Town in 2020 and the estimated impact to revenues in 2021. Council voted in favour of repealing By-law 32-2020 and therefore,  penalty and interest charges on tax, water and other fees/charges owing to the Town will be reinstated effective January 1st, 2021.

For any payments owing to the Town, options include online or telephone banking, mailing a cheque to the Town Hall or dropping a payment off in the mail slot at the Police Station located at 15 Coleman Street.  We encourage residents to use these means of payment if at all possible. 

With respect to parking tickets already issued, the timelines for payment and/or options to address the infraction can be found on the back of the ticket.  These timelines are mandated by the Province. 

With respect to amounts owing for taxes and water, we encourage payment by the means noted above if at all possible.  However, no additional penalty will be applied to these accounts from March 16, 2020 until further notice.


Infographic which demonstrate proper technique for handwashing.

Social Protocols

During this difficult time, it is imperative that businesses such as grocery stores, pharmacies, etc. remain open to service your family’s needs.  Staff in these essential businesses should be protected from a health and safety perspective.  In order to help ensure their health and safety, the public is encouraged to follow social protocols such as:

  • Limiting the number of people from your family attending the stores to pickup the supplies you need;
  • Practicing social distancing while shopping, waiting in line or in front of workers;
  • Being respectful as staff practice extra sanitizing protocols which may take more time, but will also protect you as a consumer;
  • Consider thanking the workers for their services;
  • Expecting line-ups and delays, so ensure enough time when heading out to run your errands

Social Distancing and Self-isolation

Social (Physical) Distancing

Social (physical) distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.  It means making changes in your everyday routines to minimize contact with others including:

  • Avoiding crowded places and non-essential gatherings;
  • Avoiding common greetings, such as handshakes;
  • Limiting contact with people at higher risk (e.g. older adults and those in poor health);
  • Keeping a distance of at least 2 arms lengths (approximately 2 metres) from others as much as possible.

If possible:

  • Use food delivery services or online shopping;
  • Exercise at home or outside;
  • Work from home


Social Self-Isolation

It is critical that people who are returning from travel outside of Canada, follow the strong recommendations of Dr. Williams, Ontario’s Chief Medical Officer of Health and self-isolate for 14 days when you and your family return. This means staying at home and avoiding contact with other people to help prevent the spread of disease to members of your family who may not have travelled with you or to your community.

If you think you or a family member have coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, in addition to self-isolation, please take the self- assessment test here to help determine how to seek further care. This site will also provide you with all the information you need to keep you and your family healthy and safe.

For further information on these two topics, please see below:

Ontario Tele-Health Self-assessment tool

Ontario Tele-Health has posted a self-assessment tool for COVID-19 to determine if you seek further care.

Federal and Provincial Announcements and Resources

Federal Government

The Government of Canada is maintaining a website with the latest information on how COVID-19.

Provincial Government

The Province of Ontario is maintaining a website with the latest information on how the government continues to protect Ontarians from COVID-19.

Leeds, Grenville and Lanark District Health Unit

The Health Unit is continuing to update their website when any new information regarding COVID-19 becomes available. 

What should you do if you have respiratory systems (e.g. cough, fever, or shortness of breath) after travelling to an affected area?

Call your health care provider and tell them about your symptoms. After hours, or if you do not have a health care provider contact Telehealth Ontario at 1-866-797-0000. Do not visit your health care provider or a walk-in clinic without calling ahead to outline your symptoms and travel experience.

The Leeds, Grenville and Lanark District Health Unit has expanded capacity for incoming enquiries.

The main number to call is 1-800-660-5853.

The local Smiths Falls office number is (613) 283-2740.

  • General COVID-19 Enquiries - Ext. 2499, available weekdays, from 8:30 a.m. until 4:30 p.m. and on weekends from 8:30 a.m. until 12:00 noon.
  • Enquiries from Health Care Providers or for members of the public reporting symptoms -  Ext. 2222, available 8:30 a.m. until 4:30 p.m. seven days a week.
  • Duty Desk, (Public Health Inspectors) for business operator enquiries -  Ext. 2308, also available 8:30 a.m. until 4:30 p.m. seven days a week.
  • After hours crisis line (613) 345-5685.

For additional Questions and Answers, please follow the link below to the Leeds, Grenville, Lanark District Health Unit  https://healthunit.org/coronavirus/

Covid-19 Assessment Centre Opens in Almonte

A new COVID-19 Assessment Centre in Almonte is now open. The Centre is being operated by physicians and staff from Almonte General Hospital, Carleton Place & District Memorial Hospital and Lanark County Paramedic Service, in partnership with the Leeds, Grenville & Lanark District Health Unit (LGLDHU). This Centre is exclusively for the purpose of COVID-19 assessments.

The Assessment Centre is located at the corner of Spring Street and State Street in the brick building behind the Almonte General Hospital Emergency Department and will be open from 12 to 8 pm. Parking is available at the Centre and there is signage to guide patients to the appropriate entrance.

Appointments Are Required
Residents with mild to moderate symptoms should contact their primary care provider for a referral to the Assessment Centre. Those who do not have a primary care provider should call the Health Unit at 1-800-660-5853 ext. 2499 for a referral. Once a resident has been referred, the Assessment Centre will call to confirm the appointment time. Anyone experiencing severe symptoms such as difficulty breathing should call 911 or go to a hospital emergency room.

The Assessment Centre is not open for walk-in visits. It is for people who have worsening, but not severe, COVID-19 symptoms (such as fever and cough). Not everyone will be tested. Testing will be based on Ministry of Health guidelines.

For the latest updates on COVID-19, please visit the Leeds, Grenville and Lanark District Health Unit website at www.healthunit.org. For the latest updates from AGH, please visit www.agh-fvm.com/coronavirus.

Lanark County Parademics Home Assessment Unit

Lanark County Paramedic Service (LCPS) Paramedics are teaming up with the Leeds, Grenville & Lanark District Health Unit to conduct in-home assessments and COVID-19 testing. 

This mobile unit is dispatched to individuals living in long-term care facilities and retirement residences, as well as to those individuals who are isolated and have mobility challenges. 

This service is available by contacting the Leeds, Grenville, & Lanark District Health Unit at 1-800-660-5853.

The goal is to help provide better access to testing and assessments for those high-risk individuals including seniors, the immunocompromised, people with underlying health conditions, and those with mobility issues. This service helps to reduce pressures on our 911 system as well as our local emergency departments. 

As a reminder, if you are concerned about possible symptoms of COVID-19, please complete the online self-assessment tool at https://covid-19.ontario.ca/self-assessment/#q0 and follow the guidance provided.  If further clinical assessment is advised, call your health care provider or the Health Unit.  If you are having severe difficulty breathing or experiencing other severe symptoms, call 911 immediately.

Lanark County Food Bank

The Hunger Stop (Lanark County Food Bank) is facing a surge in demand given the current situation. Please continue to support if you have the means by donating funds, items at grocery stores or by making an appointment to drop off to the facility directly by calling 613-257-8546. A list of the most needed items is available on their website.

Slowing the Spread of Covid-19 While Grocery Shopping

The Leeds, Grenville, Lanark District Health Unit has suggested the following practices which will also help reduce your exposure in the grocery store setting, and protect those who are providing this vital service.

If you are sick do not go out and shop.  STAY HOME.

If you have arrived home from travelling, DO NOT SHOP, ask a friend or family member to help or take advantage of on-line curb side services or grocery delivery services

Keep Clean

  • Clean the handle of your cart
  • Bring your own wipes and hand sanitizer, although the stores have been trying hard to keep a public stock the supplies are short. 
  • Wash or sanitize your hands as you enter and after to get into your car
  • If you use reusable bags or containers, clean and sanitize these between uses

Keep your distance

  • Avoid shopping in large groups
  • Keep your distance from other shoppers and employees while in the store, 2 arms-length from each other is an easy way to measure your distance. 
  • Avoid common greetings, such as handshakes. Use a simple wave and a smile
  • If the grocery store seems busy, come back another time to prevent large gatherings
  • Offer to grocery shop for those who are self-isolating or those who may be at higher risk like older adults and those in poor health

Keep Safe

  • Remember everyday food safety practices such as separating raw meat from ready to eat food in your cart
  • Wash fruits and vegetables when arriving home and before eating
  • Please do not hoard, when you do this your friends and neighbours may go without.