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Covid-19 - Municipal Information & Resources

The Provincial and Federal Governments are taking significant steps to limit the transmission of the COVID-19 virus including recommendations to limit the spread through communities. Carleton Place Town Council and Staff are taking the situation very seriously and have implemented a number of proactive measures to ensure the limited spread in our area. All new information will be posted to this page in addition to the information already compiled below:

Possible Exposure to COVID-19 at Municipal Childcare Centre

The Town of Carleton Place is working with the Leeds, Grenville and Lanark District Health Unit to respond to a case of possible exposure to the COVID-19 virus for a small group of children and staff at the municipal Childcare Centre at 3 Francis Street.

Any person considered high risk has been contacted by public health and provided with direction. In addition, all parents at the Francis Street Centre have received a letter from the Health Unit. The affected children and staff are staying at home and will be tested.

“I am very pleased with the infection control measures implemented in the Centre,” says Dr. Paula Stewart, Medical Officer of Health for the Leeds, Grenville and Lanark District Health Unit. “As a direct result of the safety measures in place since the reopening the risk to the rest of the Centre is considered low.”

The Leeds, Grenville & Lanark District Health Unit has recommended the following precautions to all individuals in attendance at the Francis Street Childcare Centre on Monday, August 24th, 2020, including staff and parents:

• Monitor for symptoms

• If symptoms develop:

o Immediately self-isolate

o Contact the Leeds, Grenville and Lanark District Health Unit

o Get tested

If anyone has questions or concerns, please call the Health Unit at 1-800-660-5853, extension 2222.

Some Municipal Facilities Remain Closed 

The Provincial and Federal Governments are taking significant steps to limit the transmission of the COVID-19 virus including recommendations to limit the spread through communities.  

The following municipal facilities remain closed:

  • The Station – Active Living Centre
  • Neelin Street Community Centre
  • Carambeck Community Centre

The following facilities have reopened with restrictions in place.

  • Carleton Place Town Hall is open during regular business hours with the following precautions in place:
    • If possible, please continue to make payments owing to the Town online or via the drop-box at the OPP station instead of in person in order to ensure your safety and that of staff;
    • If an in-person appointment is required with the Planning, Building, Public Works or Clerk’s Departments, please call ahead and arrange a time with the staff member you would like to meet with. That staff member will request you call at the time of your appointment to notify them that you have arrived. They will receive you and escort you to the designated private meeting area directly off of the main lobby;
    • Staff will remain behind clear barriers for in-person appointments;
    • Masks will be mandatory for any member of the public entering the Town Hall;
    • There will be designated lines for entering and exiting. The public will enter through the door located on Mill Street and exit through the doors leading out to Bridge Street.
  • All Childcare programs at both Carambeck and 3 Francis Street Childcare Centre resumed on Monday, July 6th with limited capacity. For Childcare inquiries, please contact the Childcare Centre directly at 613-253-0597.
  • The Carleton Place Pool has reopened. Please visit the Pool page for programming information and COVID-19 safety measures.
  • The Carleton Place Public Library has reopened to the public. Please see Library website for details.

The Town will continue to monitor the situation as it evolves and take direction from the Federal government, Provincial government and Health Unit.  As always, we encourage all residents to be prudent and follow the directive from the Health Unit on how to protect themselves and their family.

Municipal Updates Related to Covid-19

Getting Back to School and Daycare

Health Units have had many questions about COVID-19 from families with children attending child care centres, and families with children and youth in schools.  

We already know that COVID-19 is spread through droplets from a cough, sneeze or singing by someone who is infectious to someone who is close to them. This is a good time to remember that the droplets can land up to two metres away and can survive for a few hours on hard surfaces. Symptoms may look like a cold (sore throat, runny nose, cough, fever, headache) or other symptoms like vomiting and diarrhea. Symptoms can develop up to 14 days after being infected – usually two to five days.

Public health and school boards are asking parents to use an anonymous online screening tool (also available in printable version) each day to provide direction about what to do if a child is experiencing symptoms. This should become part of your family’s morning routine. Teachers, school staff and any other individuals entering the school will also be asked to self-screen using the COVID-19 self-assessment tool, and follow its directions.

The Leeds Grenville and Lanark District Health Unit has been working with the Schools Boards in our regions as well as the Eastern Ontario Health Unit to implement the Ministry of Education Guidelines for child care and school re-opening. The Guidelines are based on the key public health measures that have helped us “flatten the curve” and keep cases low in our communities. We are promoting that people be COVID – SMART to reduce the spread of COVID-19 in all regions – see a link to what this acronym means here: https://healthunit.org/health-information/covid-19/gatherings-social-circles/  

Preventing and minimizing transmission is our priority. Our case and contact management team is ready 7 days a week to investigate new positive COVID-19 cases and trace who might have been exposed. Public Health will be involved at every step and are ready to answer questions and offer guidance related to symptoms and testing. 

Public Health will contact all the families of children/youth, as well as teachers and others who might have had close contact (less than 2 metres) with an individual with COVID-19. Close contacts are required to stay at home for 14 days, or as directed by public health, and will be informed about testing requirements. The school will also activate infection control procedures such as cleaning and disinfection of the classroom and any other affected areas of the school. Parents of children/youth will be notified that someone has tested positive for COVID-19 in their child care centre or school.

If there is an outbreak at the school (two or more cases linked from within the school), public health will determine, through investigation, whether class cancellations or school closure are necessary. The status of cases and outbreaks will be posted on the websites of schools that have a website, school boards and their respective health units. The LGL area will be listed here: https://healthunit.org/health-information/covid-19/local-cases-and-statistics/schools/

“Timely and transparent communication with families and the school community is important to us,” says Dr. Paula Stewart, Medical Officer of Health for Leeds, Grenville and Lanark District Health Unit. “Providing specific guidance to parents if there is a case in a child care centre or school can help respond to people’s concerns.”

While the child care and school communities will be kept informed through information on the website, it’s important to remember that public health has an obligation to protect the privacy of any individuals who are suspected and confirmed to have COVID-19.

“We also are committed to respecting children’s privacy and ask that people be kind and resist the temptation to speculate about absences or share rumours about possible cases – especially on social media,” Stewart continues. “Kindness and compassion need to be shown at all times.”

For more information on COVID-19 and the re-opening of schools, please visit the Leeds, Grenville and Lanark District Health Unit’s website at https://healthunit.org/health-information/covid-19/schools/ or call 1-866-236-0123.

To view your local school board’s return-to-school plan, visit their website:

Garbage and Recycling Collection

The Town of Carleton Place understands that everyone is facing challenging times ahead and with so many of our residents at home with their families as a result of the COVID-19 emergency, Council has approved an important change to waste collection. 

Effective immediately, residents will now be able to place two (2) unstickered bags of garbage at the curb each week until further notice.  Any additional bags beyond the two (2) bags will require stickers (each bag cannot exceed 15kg).  Green garbage stickers will not expire and can be used as they have in the past. As the Town Hall remains closed to the Public, residents can purchase garbage stickers from Shoppers Drug Mart on McNeely. Please note that a minimum purchase of 10 stickers is required.

We would like to remind residents that all items must be at the curb by 7:00 am on your collection day. Collection staff are practicing social distancing and cannot take items directly from residents therefore, we request residents do not approach waste collection staff.  If you have a question or concern, residents can contact TES directly at 613-257-1195.

Residents are also encouraged to download the Carleton Place Waste Solutions App to be kept up to date with waste collection announcements, schedules, and disposal information.   The app is free and available through the Google Play Store for Android devices and Apple App Store for Apple devices.

Please do not flush wet wipes, paper towel, facial tissue

Prevent costly emergency repairs to sewer infrastructure by flushing only human waste & toilet paper.

As the COVID-19 situation continues, Carleton Place is experiencing issues with residents flushing items such as wet wipes, paper towel and facial tissue.  When these items are flushed, they can cause pipe blockages and sewage overflows in homes and businesses. They can also cause costly, serious issues in our wastewater system, including damage to important equipment. Service disruptions could occur as a result. Now more than ever, we need to focus our financial and staffing resources on supporting our community – rather than on dealing
with preventable emergency repairs.

The only things that go down the toilet are the 3Ps: Pee, Poo & Toilet Paper. No exceptions!

Even items labelled “flushable” should not be flushed because they do not break down like toilet paper does. If you have any questions about where to dispose of something, please contact the Town of Carleton Place Public Works Department (613) 257-2253. With your help, we can keep our wastewater system running smoothly and our community’s resources focused where they are needed most.

Payments Owing to the Town

Municipal Interest Penalties/Charges during COVID-19 Pandemic – Council approved a staff recommendation on Wednesday, March 25th which will see interest on payments owing to the Town for water, taxes, and other invoices waived until repealed by Council recognizing the fact that a number of businesses have had to close and some people have been laid off from their employment as a result of Covid-19.

For any payments owing to the Town, options include online or telephone banking, mailing a cheque to the Town Hall or dropping a payment off in the mail slot at the Police Station located at 15 Coleman Street.  We encourage residents to use these means of payment if at all possible. 

With respect to parking tickets already issued, the timelines for payment and/or options to address the infraction can be found on the back of the ticket.  These timelines are mandated by the Province. 

With respect to amounts owing for taxes and water, we encourage payment by the means noted above if at all possible.  However, no additional penalty will be applied to these accounts from March 16, 2020 until further notice.

Handwashing and Handrubbing

Infographics which demonstrate proper technique for handwashing and handrubbing.

Social Protocols

During this difficult time, it is imperative that businesses such as grocery stores, pharmacies, etc. remain open to service your family’s needs.  Staff in these essential businesses should be protected from a health and safety perspective.  In order to help ensure their health and safety, the public is encouraged to follow social protocols such as:

  • Limiting the number of people from your family attending the stores to pickup the supplies you need;
  • Practicing social distancing while shopping, waiting in line or in front of workers;
  • Being respectful as staff practice extra sanitizing protocols which may take more time, but will also protect you as a consumer;
  • Consider thanking the workers for their services;
  • Expecting line-ups and delays, so ensure enough time when heading out to run your errands

Social Distancing and Self-isolation

Social (Physical) Distancing

Social (physical) distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.  It means making changes in your everyday routines to minimize contact with others including:

  • Avoiding crowded places and non-essential gatherings;
  • Avoiding common greetings, such as handshakes;
  • Limiting contact with people at higher risk (e.g. older adults and those in poor health);
  • Keeping a distance of at least 2 arms lengths (approximately 2 metres) from others as much as possible.

If possible:

  • Use food delivery services or online shopping;
  • Exercise at home or outside;
  • Work from home


Social Self-Isolation

It is critical that people who are returning from travel outside of Canada, follow the strong recommendations of Dr. Williams, Ontario’s Chief Medical Officer of Health and self-isolate for 14 days when you and your family return. This means staying at home and avoiding contact with other people to help prevent the spread of disease to members of your family who may not have travelled with you or to your community.

If you think you or a family member have coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, in addition to self-isolation, please take the self- assessment test here to help determine how to seek further care. This site will also provide you with all the information you need to keep you and your family healthy and safe.

For further information on these two topics, please see below:

Ontario Tele-Health Self-assessment tool

Ontario Tele-Health has posted a self-assessment tool for COVID-19 to determine if you seek further care.

Federal and Provincial Announcements and Resources

Federal Government

The Government of Canada is maintaining a website with the latest information on how COVID-19.

Provincial Government

The Province of Ontario is maintaining a website with the latest information on how the government continues to protect Ontarians from COVID-19.

Leeds, Grenville and Lanark District Health Unit

The Health Unit is continuing to update their website when any new information regarding COVID-19 becomes available. 

What should you do if you have respiratory systems (e.g. cough, fever, or shortness of breath) after travelling to an affected area?

Call your health care provider and tell them about your symptoms. After hours, or if you do not have a health care provider contact Telehealth Ontario at 1-866-797-0000. Do not visit your health care provider or a walk-in clinic without calling ahead to outline your symptoms and travel experience.

The Leeds, Grenville and Lanark District Health Unit has expanded capacity for incoming enquiries.

The main number to call is 1-800-660-5853.

The local Smiths Falls office number is (613) 283-2740.

  • General COVID-19 Enquiries - Ext. 2499, available weekdays, from 8:30 a.m. until 4:30 p.m. and on weekends from 8:30 a.m. until 12:00 noon.
  • Enquiries from Health Care Providers or for members of the public reporting symptoms -  Ext. 2222, available 8:30 a.m. until 4:30 p.m. seven days a week.
  • Duty Desk, (Public Health Inspectors) for business operator enquiries -  Ext. 2308, also available 8:30 a.m. until 4:30 p.m. seven days a week.
  • After hours crisis line (613) 345-5685.

For additional Questions and Answers, please follow the link below to the Leeds, Grenville, Lanark District Health Unit  https://healthunit.org/coronavirus/

Covid-19 Assessment Centre Opens in Almonte

A new COVID-19 Assessment Centre in Almonte is now open. The Centre is being operated by physicians and staff from Almonte General Hospital, Carleton Place & District Memorial Hospital and Lanark County Paramedic Service, in partnership with the Leeds, Grenville & Lanark District Health Unit (LGLDHU). This Centre is exclusively for the purpose of COVID-19 assessments.

The Assessment Centre is located at the corner of Spring Street and State Street in the brick building behind the Almonte General Hospital Emergency Department and will be open from 12 to 8 pm. Parking is available at the Centre and there is signage to guide patients to the appropriate entrance.

Appointments Are Required
Residents with mild to moderate symptoms should contact their primary care provider for a referral to the Assessment Centre. Those who do not have a primary care provider should call the Health Unit at 1-800-660-5853 ext. 2499 for a referral. Once a resident has been referred, the Assessment Centre will call to confirm the appointment time. Anyone experiencing severe symptoms such as difficulty breathing should call 911 or go to a hospital emergency room.

The Assessment Centre is not open for walk-in visits. It is for people who have worsening, but not severe, COVID-19 symptoms (such as fever and cough). Not everyone will be tested. Testing will be based on Ministry of Health guidelines.

For the latest updates on COVID-19, please visit the Leeds, Grenville and Lanark District Health Unit website at www.healthunit.org. For the latest updates from AGH, please visit www.agh-fvm.com/coronavirus.

Lanark County Parademics Home Assessment Unit

Lanark County Paramedic Service (LCPS) Paramedics are teaming up with the Leeds, Grenville & Lanark District Health Unit to conduct in-home assessments and COVID-19 testing. 

This mobile unit is dispatched to individuals living in long-term care facilities and retirement residences, as well as to those individuals who are isolated and have mobility challenges. 

This service is available by contacting the Leeds, Grenville, & Lanark District Health Unit at 1-800-660-5853.

The goal is to help provide better access to testing and assessments for those high-risk individuals including seniors, the immunocompromised, people with underlying health conditions, and those with mobility issues. This service helps to reduce pressures on our 911 system as well as our local emergency departments. 

As a reminder, if you are concerned about possible symptoms of COVID-19, please complete the online self-assessment tool at https://covid-19.ontario.ca/self-assessment/#q0 and follow the guidance provided.  If further clinical assessment is advised, call your health care provider or the Health Unit.  If you are having severe difficulty breathing or experiencing other severe symptoms, call 911 immediately.

Lanark County Food Bank

The Hunger Stop (Lanark County Food Bank) is facing a surge in demand given the current situation. Please continue to support if you have the means by donating funds, items at grocery stores or by making an appointment to drop off to the facility directly by calling 613-257-8546. A list of the most needed items is available on their website.

Resources for Parents with Children at Home

The Town’s Childcare Centre staff have put together a number of activity suggestions for parents who have children at different age groups at home:

Slowing the Spread of Covid-19 While Grocery Shopping

The Leeds, Grenville, Lanark District Health Unit has suggested the following practices which will also help reduce your exposure in the grocery store setting, and protect those who are providing this vital service.

If you are sick do not go out and shop.  STAY HOME.

If you have arrived home from travelling, DO NOT SHOP, ask a friend or family member to help or take advantage of on-line curb side services or grocery delivery services

Keep Clean

  • Clean the handle of your cart
  • Bring your own wipes and hand sanitizer, although the stores have been trying hard to keep a public stock the supplies are short. 
  • Wash or sanitize your hands as you enter and after to get into your car
  • If you use reusable bags or containers, clean and sanitize these between uses

Keep your distance

  • Avoid shopping in large groups
  • Keep your distance from other shoppers and employees while in the store, 2 arms-length from each other is an easy way to measure your distance. 
  • Avoid common greetings, such as handshakes. Use a simple wave and a smile
  • If the grocery store seems busy, come back another time to prevent large gatherings
  • Offer to grocery shop for those who are self-isolating or those who may be at higher risk like older adults and those in poor health

Keep Safe

  • Remember everyday food safety practices such as separating raw meat from ready to eat food in your cart
  • Wash fruits and vegetables when arriving home and before eating
  • Please do not hoard, when you do this your friends and neighbours may go without.

OPP Presence and Tips for Businesses Closing Due to Covid-19

Visibility and access to the public are important to the Ontario Provincial Police (OPP).  The public are advised that regular OPP patrols have not changed and the police are working to increase their presence in the community. 

The public are reminded to only call 9-1-1 for emergencies. 

For non-emergency items, the public are encouraged to call 1-888-310-1122 or report matters on the online reporting tool located on the OPP’s website www.opp.ca

If any member of the public wishes to report a quarantine matter related to the COVID-19 emergency, they are asked to do so by calling 1-888-310-1122.