Accessibility Customer Service Training
This web training site has been developed by the Town of Carleton Place to assist with the Accessibility Customer Service Training of employees and volunteers at specific municipal facility locations.
The portion of the training site dealing with support persons, service animals, notice of service disruption forms and the feedback process should be viewed by all employees and volunteers.
This web training site should also be reviewed in conjunction with the following website: http://www.mcss.gov.on.ca/mcss/serve-ability/splash.html as determined by each departmental manager.
For new employees hired after December 31, 2009, accessibility training must be completed as soon as feasible and at the latest, six months after their hiring date.
View the Introduction presentation: Introduction
View the presentation for: Municipal Facilities
Plans and Policies
Further information on accessibility may be obtained from the Clerk at email@example.com
Town of Carleton Place Scheduled Service Disruption Form - Notice of Scheduled Service Disruption Form is a form that Town Staff can use to post on a facility that has a service/maintenance issue with an Accessibility feature ie: elevator, ramp and/or accessible doors. This form is for a planned disruption of service.
Town of Carleton Place Service Disruption Form - Notice of Service Disruption Form is a form that Town Staff can use in the event of an unplanned disruption of service, for example, an elevator out of service, a block access ramp or an accessible door that suddenly stops working.
The Town of Carleton Place Customer Feedback Form - Town of Carleton Place Customer Feedback Form is a form to permit residents to make comments back to Town Staff about accessibility customer service issues but can also be used for non-accessibility issues. Please fee free to fill in the form below: