Water and Sewer

Should you have a Public Works Emergency or are concerned about your drinking water or sanitary sewer, please call 613-257-2253.

For questions regarding your water bill, please contact Jennifer Muoka at 613-257-6218 or jmuoka@carletonplace.ca.

• Pre-authorized Payment Form
• Sign up for utility e-billing

2022 Water & Sewer Budget

Staff will present the draft 2022 Water and Sewer budget to the public for comment at the October 26th Committee of the Whole meeting. The draft includes a recommendation for a 1.95% increase to water and sewer rates. This will result in a total charge of $972.00 per year for a residential property with one or two people; an increase of $18.54 per year (or $1.55 a month) over 2021 rates.

The public will have the opportunity to provide input on the proposed rate increase until 4:30 p.m. on Friday, November 12th, 2021. The presentation will be available following the October 26th meeting and can be found on the Town’s website at www.carletonplace.ca. Please email tmcconkey@carletonplace.ca with any comments before the November 12th deadline. The final decision on the proposed rate increase will be made by Council at its regular meeting scheduled for Tuesday, November 23rd, 2021.

Reinstatement of Penalties and Interest Charges

At the start of the COVID-19 emergency, an emergency Council meeting was held on March 25th, 2020 to discuss measures the Town would be undertaking to address various Town matters in response to the emergency. Council passed a By-law to waive penalties and interest for late payments incurred from the date of passing until the By-law is repealed. During the first 2021 Budget meeting on November 6th, 2020, Council discussed reinstating interest/penalty charges due to the significant financial losses experienced by the Town in 2020 and the estimated impact to revenues in 2021. Council voted in favour of repealing By-law 32-2020 and therefore,  penalty and interest charges on tax, water and other fees/charges owing to the Town will be reinstated effective January 1st, 2021.

Water and Sewer Rates (effective the first quarterly billing in 2021)

Please Note: As per section 1.2 in the water rates By-law 97-2020 - “Property owners are responsible for ensuring that they are being invoiced for the correct number of people and/or the correct services.  When new residential accounts are established, they will be set up with the 3-5-person full-service rate unless written communication is received from the property owner.  Corrections will only be made as of the date the Town is notified, in writing, of any discrepancy.  Changes will not be backdated under any circumstances”.

The sanitary sewer collection system and water distribution system includes manholes, water valves and chambers, and fire hydrants.

The Town also assumes responsibility for the structural integrity of sewer and water services from the main lines to the property line. The property owner is responsible for sewer and water services from the property line to the house. The exception to this policy is if there is a blockage in a sewer lateral, it is the property owner's responsibility from the house to the mainline. This is in place as the house is the only source that a blockage can originate from.