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Water and Sewer

Should you have a Public Works Emergency or are concerned about your drinking water or sanitary sewer, please call 613-257-2253.

For questions regarding your water bill, please contact Jennifer Muoka at 613-257-6218

2021 – Draft Water and Sewer Budget - Staff will present the draft 2021 Water and Sewer budget to the public for comment at the November 10th, 2020 Committee of the Whole meeting. The draft includes a recommendation for a 1.95% increase to water and sewer rates. This will result in a total charge of $953.44 per year for a residential property with one or two people; an increase of $1.52 per month over 2020 rates. The justification for the increase is primarily centered around an increase in the cost to undertake construction projects locally. Increased costs have had a significant impact on the long-term capital plan for water and sewer. Please take note of the following important dates below:

Budget Presentation

Contact for Public Input: Please email Trisa McConkey, Treasurer at tmcconkey@carletonplace.ca with any comments prior to deadline for public input.

Deadline for Public Input: 4:30 p.m. on Tuesday, November 17th, 2020.

The final decision on the proposed rate increase will be made by Council at its regular meeting scheduled for Tuesday, November 24th, 2020.

Water and Sewer Rates (effective the first quarterly billing in 2020)

Quarterly Rate Description Full Service Full Service Less: Outside Taps Full Service Plus: Private Swimming Pool
1 or 2 persons $233.80 $209.44 $266.56
3 to 5 persons $245.56 $221.26 $278.36
6,7 or 8 persons $257.50 $233.26 $290.26
9 or 10 persons $265.30 $240.78 $298.04
Additional Persons $5.54 $5.54 $5.54

Pre-authorized Payment Form

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Water Due Dates
February 3rd
May 1st
August 4th
November 2nd

Useful Reports and Documents


General Description of System

The sanitary sewer collection system and water distribution system includes manholes, water valves and chambers, and fire hydrants.

The operation and maintenance of the Water Treatment Plant, Wastewater Treatment  Plant, wastewater pumping stations, and Water Tower is contracted by the Town of Carleton Place to the Ontario Clean Water Agency.

Town of Carleton Place Sewer and Water Lateral Policies

The Town also assumes responsibility for the structural integrity of sewer and water services from the main lines to the property line. The property owner is responsible for sewer and water services from the property line to the house. The exception to this policy is if there is a blockage in a sewer lateral, it is the property owner's responsibility from the house to the mainline. This is in place as the house is the only source that a blockage can originate from.

This same principle would apply for a water service that is leaking, the Town assumes responsibility if the pipe is leaking from the mainline to the property line. The property owner is responsible from the property line to the house. The exception is if the water line is frozen, the Town will provide assistance to thaw the frozen line as it is difficult to determine where the line has actually frozen. The Town may discontinue the provision of this service if the Town undertakes remedial action to ensure the portion of the water line on the Town property is adequately protected from ground frost, and the property owner does not undertake similar remedial action.

Drinking Water Quality Management System

In May 2000, the Walkerton municipal drinking water system became contaminated with E.Coli. Seven people lost their lives and thousands more became ill. The Provincial government launched an inquiry led by Justice O'Connor and his findings changed the water industry. In Part 2 of his report, he recommended the implementation of a quality management system for the municipal drinking water system (DWQMS). The Town of Carleton Place is currently implementing the DWQMS and has created a power point presentation to inform the public about the DWQMS. If you have any questions, or would like to view the Operational Plan for the Distribution System, please contact the Public Works office, 613-257-2253.

Safe Drinking Water Act Section 14(4)

In accordance with Section 14(4) of the Safe Drinking Water Act, should any resident of Carleton Place wish to view the Service Agreement between the Town of Carleton Place and the Ontario Clean Water Agency, please call 613-257-2253 to make an appointment to view the agreement.