Customer Service Training

Online training has been developed by Access Ontario to assist with the Accessibility Customer Service Training of employees and volunteers.

The Customer Service Standard training should be completed by all employees and volunteers.

For new employees hired after December 31, 2009, accessibility training must be completed as soon as feasible and at the latest, six months after their hiring date.

Plans and Policies

Accessibility Forms

Accessible formats and communication supports are available upon request

Town of Carleton Place Scheduled Service Disruption Form – The Notice of Scheduled Service Disruption Form is a form that Town Staff can use to post on a facility that has a service/maintenance issue with an accessibility feature ie: elevator, ramp and/or accessible doors. This form is for a planned disruption of service.

Town of Carleton Place Service Disruption Form – The Notice of Service Disruption Form is a form that Town Staff can use in the event of an unplanned disruption of service, for example, an elevator out of service, a block access ramp or an accessible door that suddenly stops working.

Local Accessible Transportation

Both cab companies in Carleton Place can accommodate passengers in wheelchairs. 

Bud’s Tax – 613-257-5911

County Cab – 613-253-7777

Lanark Transportation Association – 1-800-445-5777   Transportation to and from medical and other specialized services * wheelchair accessible vans are available *  based on availability of drivers * both paid drivers using agency vehicles and volunteer drivers using their own vehicles

Fees may vary based on the clients destination. Fee subsidy is available to qualifying clients. Clients should call well in advance if possible for scheduling purposes.

Feedback Process

To assist the Town of Carleton Place in ensuring that the delivery of goods and services to those with disabilities is provided in an effective and timely manner, the customer is invited to provide their feedback as follows:

In writing, in person, e-mail or telephone, addressed to:

The Corporation of the Town of Carleton Place

Attention: Stacey Blair, Clerk

175 Bridge Street

Carleton Place, Ontario K7C 2V8

Phone 613-257-6212


The Clerk will respond either in writing, in person, by e-mail or by telephone acknowledging receipt of feedback and will set out the action to be taken in response to any complaints. A response will be provided within twenty one (21) days. Feedback forms are available from the Clerk or at Town facilities.