Asset Management Surveys - Buildings - Town of Carleton Place

Buildings

Carleton Place is committed to providing a high quality of life and exceptional services to residents. As part of the development of the 2025 Asset Management Plan (AMP) we will be looking to develop long-term tracking targets for levels of service. This plan will fall in accordance with Ontario Regulation 588/17, which mandates municipalities to establish a strategic asset management policy and maintain an asset management plan for municipal infrastructure assets.

What is your name and role? If you would prefer to remain anonymous, please leave this line blank.

This part of the survey is based around understanding your experience as an employee of the Town around the service delivered for the Municipality's buildings. Note, most answers are for all building categories, but if you have comments relating to a specific building sub-type (example: Arena), please leave those comments at the end. Please answer the following questions honestly:

How satisfied are you with the availability of the Town's buildings?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

Please identify specific buildings where you are especially satisfied or dissatisfied.

How satisfied are you with the condition and cleanliness of the Town's buildings?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

How responsive are building services in addressing any issues you encounter?

Extremely Responsive

Somewhat Responsive

Neutral

Somewhat Unresponsive

Extremely Unresponsive

Do you find that all areas have similar access to town owned buildings, or are some areas underrepresented?

Yes

I don’t know

Are there adequate resources (staff and money) to maintain the Town’s buildings?

Yes

I don’t know

Do you agree with the current approach to lifecycle and maintenance activities performed on the Town's buildings?

Yes

I don’t know

Are you a member of the team responsible for Town buildings?

Yes

If yes, what are the biggest challenges you face in providing services as a member of the team?

The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s buildings. Levels of service are the standards and expectations set for performance, quality and efficiency of municipal assets and the services they deliver within the municipality.

Service Attribute:

Scope

Level of Service Description:

Square metres of indoor recreation facilities per 1,000 households

Current Level Achieved as Reported in 2024 AMP:

1.96

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be increased

Should be decreased

Current level is satisfactory for the community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Municipality should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s buildings.

Service Attribute:

Quality

Level of Service Description:

% condition that is fair or better condition

Current Level Achieved as Reported in 2024 AMP:

75%

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current level is satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Municipality should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Service Attribute:

Reliability

Level of Service Description:

Number of outages per year

Current Level Achieved as Reported in 2024 AMP:

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current level is satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Service Attribute:

Performance

Level of Service Description:

Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments. (Higher is typically better)

Current Level Achieved as Reported in 2024 AMP:

0.9%

(For reference, the Town’s target re-investment rate in the 2024 AMP is 2.6%)

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current level is satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Ideas for Additional Levels of Service

Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track.

Examples:

– Number of completed workorders vs. open

Please note that any additional Levels of Service will need a method or avenue for tracking

Please list your recommendations below: