Asset Management Surveys - Public Works

Road Network

What is your name and role? If you would prefer to remain anonymous, please leave this portion blank.

This part of the survey is based around understanding your experience as an employee of the Town around the services delivered for the Town’s road network. Please answer the following questions honestly:

How satisfied are you with the service availability of the road network within the Town?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

Are there excessive numbers of closures or inhibitive load restrictions?

Yes

I don’t know

From a service delivery perspective, how satisfied are you with the condition/reliability of the Town’s Road assets?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

Are there adequate resources (staff and money) to maintain the road network?

Yes

I don’t know

Do you agree with the current approach to lifecycle and maintenance activities performed on the Town's road assets (mill & pave, resurfacing, reconstruction)?

Yes

I don’t know

Do you feel more maintenance activities could be added to improve lifecycle performance? (ie. Crack Sealing)

Yes

I don’t know

Are you a member of the roads team?

Yes

If yes what are the biggest challenges, you face in providing services as a member of the roads team?

The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s Road Network. Levels of service are the standards and expectations set for performance, quality and efficiency of assets and the services they deliver within the municipality.

Service Attribute

Scope

General Level of Service Description

There is a mixture of paved and unpaved roads in the road network

Based on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community?

We should pave more of the unpaved roads in the network

We should move more roads to unpaved in the network

The current distribution of paved and unpaved roads is correct for the Municipality

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please indicate the number or name of roads that you believe should have their surface changed.

Service Attribute

Quality

General Level of Service Description

Average pavement condition index for paved roads in town

Current Level Achieved as Reported in 2024 AMP

Fair- 56%

Based on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Service Attribute

Performance

General Level of Service Description

Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments

Current Level Achieved as Reported in 2024 AMP

2.7% (The town’s target re-investment rate in the 2024 AMP is 3.3%)

Based on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Ideas for Additional levels of service Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – km of sidewalk per km of road – If you feel that crack sealing is incredibly important to the quality of road assets, maybe a KPI of % of road network with crack sealing in the past 12 months Please note that any additional Levels of Service will need a method or avenue for tracking. Please list recommendations below.

Bridges

This part of the survey is based around understanding your experience as an employee of the Town around the service delivered for the Town’s bridges. Please answer the following questions honestly:

How satisfied are you with the service availability of the Bridges within the Town?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

Do you believe that there are sufficient safety features on bridges (railings, signage, lighting)?

Yes

I don’t know

How often do you notice closures or restrictions on bridges due to maintenance or safety concerns?

All the time

Some of the time

Neutral

Not very often

Never

How satisfied are you with the timeliness and effectiveness of repairs and maintenance completed on bridges?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

Are there adequate resources (staff and money) to maintain the bridges in town?

Yes

I don’t know

Do you agree with the current approach to lifecycle and maintenance activities performed on the Town's Bridges? (OSIM Inspection)

Yes

I don’t know

Do you feel any other maintenance activities could be added to improve lifecycle performance?

Yes

I don’t know

Are you a member of the bridges team?

Yes

I don’t know

If yes what are the biggest challenges, you face in providing services as a member of the bridges team?

The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s Bridges. Levels are service are the standards and expectations set for performance, quality and efficiency of assets and the services they deliver within the municipality.

Service Attribute

Quality

General Level of Service Description

Average bridge condition index value for bridges in the Town.

Current Level Achieved as Reported in 2024 AMP

Very Good – 87%

Based on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Service Attribute

Performance

General Level of Service Description

Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments

Current Level Achieved as Reported in 2024 AMP

0.7% (The town’s target re-investment rate in the 2024 AMP is 2.0%)

Based on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Ideas for Additional levels of service Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – Track the number of guardrails in service. Please note that any additional Levels of Service will need a method or avenue for tracking. Please list recommendations below

Storm Network

How satisfied are you with the storm water network's ability manage average rainfall and prevent flooding in the Town?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

How satisfied are you with the storm water network's ability to manage heavy rainfall and prevent flooding in the Town?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

How often do you notice standing water or poor drainage after storms?

Extremely Often

Somewhat Often

Neutral

Somewhat Rare

Extremely Rare

Do you believe that using age-based condition is sufficient for portions of the storm network?

Yes

I don’t know

If not, which assets do you think would pose problems with this approach? Check all that apply. For instance, if a storm main is expected to last 75 years and is 50 years old, it will have an age-based condition of 33%.

Storm Water Mains

Drains

Storm Water Management Facility

Are there adequate resources (staff and money) to maintain the storm water network?

Yes

I don’t know

Do you agree with the current approach to lifecycle and maintenance activities performed on the storm water network?

Yes

I don’t know

Are you a member of the team responsible for the storm water network?

Yes

If yes, what are the biggest challenges you face in providing services as a member of the team?

The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s Road Network. Levels are service are the standards and expectations set for performance, quality and efficiency of assets and the services they deliver within the municipality.

Service Attribute:

Performance

Level of Service Description:

Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments. (Higher is typically better)

Current Level Achieved as Reported in 2024 AMP:

0.4%

(For reference, the Town’s target re-investment rate in the 2024 AMP is 1.3%)

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased (i.e. spend more, closer to the target re-investment rate)

Should be Decreased (i.e. spend less)

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – % of properties that are impacted by storm water abatement. Please note that any additional Levels of Service will need a method or avenue for tracking. Please list recommendations below

Water Network

This part of the survey is based around understanding your experience as an employee of the Town around the service delivered by the water network. Please answer the following questions honestly:

How satisfied are you with the Town's responsiveness to main breaks or other disruptions to the Town's water supply?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

How satisfied are you with the responsiveness of the Town when water service issues are reported/detected?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

Are there adequate resources (staff and money) to maintain the Water network?

Yes

I don’t know

Do you agree with the current approach to lifecycle and maintenance activities performed on the Town's water network?

Yes

I don’t know

Are you a member of the team responsible for the water network?

Yes

If yes, what are the biggest challenges you face in providing services as a member of the team?

The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s Water Network. Levels are service are the standards and expectations set for performance, quality and efficiency of assets and the services they deliver within the municipality.

Service Attribute:

Scope

Level of Service Description:

% of properties connected to the municipal water network

Current Level Achieved as Reported in 2024 AMP:

97%

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased (i.e. spend more, closer to the target re-investment rate)

Should be Decreased (i.e. spend less)

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Service Attribute

Scope

Level of Service Description:

% of properties where fire flow is available

Current Level Achieved as Reported in 2024 AMP:

97%

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased (i.e. spend more, closer to the target re-investment rate)

Should be Decreased (i.e. spend less)

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Service Attribute:

Quality

Level of Service Description:

% of the water network with a condition of Fair or greater

Current Level Achieved as Reported in 2024 AMP:

75%

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased (i.e. spend more, closer to the target re-investment rate)

Should be Decreased (i.e. spend less)

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Service Attribute:

Performance

Level of Service Description:

Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments. (Higher is typically better)

Current Level Achieved as Reported in 2024 AMP:

1.1%

(For reference, the Municipality’s target re-investment rate in the 2024 AMP is 1.6%)

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased (i.e. spend more, closer to the target re-investment rate)

Should be Decreased (i.e. spend less)

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Ideas for additional Levels of Service – Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – a KPI of proportion of assets with a GIS location Please note that any additional Levels of Service will need a method or avenue for tracking. Please list your recommendations below:

Wastewater Network

This part of the survey is based around understanding your experience as an employee of the Town around the service delivered for the wastewater network. Please answer the following questions honestly:

How satisfied are you with the number of backup or overflow events that have been experienced in the past year?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

How satisfied are you with the odor control from wastewater assets and facilities?

Extremely Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Extremely Dissatisfied

Are there adequate resources (staff and money) to maintain the wastewater network?

Yes

I don’t know

Do you agree with the current approach to lifecycle and maintenance activities performed on the Town's wastewater network (Eg. flushing and cleaning)?

Yes

I don’t know

Are you a member of the team responsible for the wastewater network?

Yes

If yes, what are the biggest challenges you face in providing services as a member of the team?

The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s wastewater network.

Service Attribute:

Scope

Level of Service Description:

% of properties connected to the municipal wastewater network

Current Level Achieved as Reported in 2024 AMP:

97%

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Service Attribute:

Quality

Level of Service Description:

% of the wastewater network with a condition of fair or greater

Current Level Achieved as Reported in 2024 AMP:

69%

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Service Attribute:

Performance

Level of Service Description:

Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments. (Higher is typically better)

Current Level Achieved as Reported in 2024 AMP:

1.2%

(For reference, the Town’s target re-investment rate in the 2024 AMP is 1.7%)

Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community?

Should be Increased

Should be Decreased

Current Level is Satisfactory for the Community

I don’t know

Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.

What confidence do you have in the ability to use current data to calculate this level of service?

Complete Confidence

Some Confidence

Neutral

Some Lack of Confidence

Complete Lack of Confidence

Ideas for Additional Levels of Service – Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – % of network utilizing PVC piping Please note that any additional Levels of Service will need a method or avenue for tracking.