Asset Management Surveys – Public Works Road NetworkWhat is your name and role? If you would prefer to remain anonymous, please leave this portion blank. This part of the survey is based around understanding your experience as an employee of the Town around the services delivered for the Town’s road network. Please answer the following questions honestly: How satisfied are you with the service availability of the road network within the Town? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied Are there excessive numbers of closures or inhibitive load restrictions? Yes No I don’t know From a service delivery perspective, how satisfied are you with the condition/reliability of the Town’s Road assets? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied Are there adequate resources (staff and money) to maintain the road network? Yes No I don’t know Do you agree with the current approach to lifecycle and maintenance activities performed on the Town's road assets (mill & pave, resurfacing, reconstruction)? Yes No I don’t know Do you feel more maintenance activities could be added to improve lifecycle performance? (ie. Crack Sealing) Yes No I don’t know Are you a member of the roads team? Yes No If yes what are the biggest challenges, you face in providing services as a member of the roads team? The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s Road Network. Levels of service are the standards and expectations set for performance, quality and efficiency of assets and the services they deliver within the municipality. Service Attribute Scope General Level of Service Description There is a mixture of paved and unpaved roads in the road networkBased on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community? We should pave more of the unpaved roads in the network We should move more roads to unpaved in the network The current distribution of paved and unpaved roads is correct for the Municipality I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please indicate the number or name of roads that you believe should have their surface changed.Service Attribute Quality General Level of Service Description Average pavement condition index for paved roads in town Current Level Achieved as Reported in 2024 AMP Fair- 56%Based on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased Should be Decreased Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Service Attribute Performance General Level of Service Description Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments Current Level Achieved as Reported in 2024 AMP 2.7% (The town’s target re-investment rate in the 2024 AMP is 3.3%)Based on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased Should be Decreased Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Ideas for Additional levels of service Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – km of sidewalk per km of road – If you feel that crack sealing is incredibly important to the quality of road assets, maybe a KPI of % of road network with crack sealing in the past 12 months Please note that any additional Levels of Service will need a method or avenue for tracking. Please list recommendations below.BridgesThis part of the survey is based around understanding your experience as an employee of the Town around the service delivered for the Town’s bridges. Please answer the following questions honestly:How satisfied are you with the service availability of the Bridges within the Town? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied Do you believe that there are sufficient safety features on bridges (railings, signage, lighting)? Yes No I don’t know How often do you notice closures or restrictions on bridges due to maintenance or safety concerns? All the time Some of the time Neutral Not very often Never How satisfied are you with the timeliness and effectiveness of repairs and maintenance completed on bridges? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied Are there adequate resources (staff and money) to maintain the bridges in town? Yes No I don’t know Do you agree with the current approach to lifecycle and maintenance activities performed on the Town's Bridges? (OSIM Inspection) Yes No I don’t know Do you feel any other maintenance activities could be added to improve lifecycle performance? Yes No I don’t know Are you a member of the bridges team? Yes No I don’t know If yes what are the biggest challenges, you face in providing services as a member of the bridges team?The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s Bridges. Levels are service are the standards and expectations set for performance, quality and efficiency of assets and the services they deliver within the municipality. Service Attribute Quality General Level of Service Description Average bridge condition index value for bridges in the Town. Current Level Achieved as Reported in 2024 AMP Very Good – 87%Based on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased Should be Decreased Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Service Attribute Performance General Level of Service Description Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments Current Level Achieved as Reported in 2024 AMP 0.7% (The town’s target re-investment rate in the 2024 AMP is 2.0%)Based on your experience, do you think that this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased Should be Decreased Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Ideas for Additional levels of service Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – Track the number of guardrails in service. Please note that any additional Levels of Service will need a method or avenue for tracking. Please list recommendations belowStorm NetworkHow satisfied are you with the storm water network's ability manage average rainfall and prevent flooding in the Town? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied How satisfied are you with the storm water network's ability to manage heavy rainfall and prevent flooding in the Town? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied How often do you notice standing water or poor drainage after storms? Extremely Often Somewhat Often Neutral Somewhat Rare Extremely Rare Do you believe that using age-based condition is sufficient for portions of the storm network? Yes No I don’t know If not, which assets do you think would pose problems with this approach? Check all that apply. For instance, if a storm main is expected to last 75 years and is 50 years old, it will have an age-based condition of 33%. Storm Water Mains Drains Storm Water Management Facility Are there adequate resources (staff and money) to maintain the storm water network? Yes No I don’t know Do you agree with the current approach to lifecycle and maintenance activities performed on the storm water network? Yes No I don’t know Are you a member of the team responsible for the storm water network? Yes No If yes, what are the biggest challenges you face in providing services as a member of the team?The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s Road Network. Levels are service are the standards and expectations set for performance, quality and efficiency of assets and the services they deliver within the municipality. Service Attribute: Performance Level of Service Description: Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments. (Higher is typically better) Current Level Achieved as Reported in 2024 AMP: 0.4% (For reference, the Town’s target re-investment rate in the 2024 AMP is 1.3%)Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased (i.e. spend more, closer to the target re-investment rate) Should be Decreased (i.e. spend less) Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – % of properties that are impacted by storm water abatement. Please note that any additional Levels of Service will need a method or avenue for tracking. Please list recommendations belowWater NetworkThis part of the survey is based around understanding your experience as an employee of the Town around the service delivered by the water network. Please answer the following questions honestly:How satisfied are you with the Town's responsiveness to main breaks or other disruptions to the Town's water supply? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied How satisfied are you with the responsiveness of the Town when water service issues are reported/detected? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied Are there adequate resources (staff and money) to maintain the Water network? Yes No I don’t know Do you agree with the current approach to lifecycle and maintenance activities performed on the Town's water network? Yes No I don’t know Are you a member of the team responsible for the water network? Yes No If yes, what are the biggest challenges you face in providing services as a member of the team?The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s Water Network. Levels are service are the standards and expectations set for performance, quality and efficiency of assets and the services they deliver within the municipality. Service Attribute: Scope Level of Service Description: % of properties connected to the municipal water network Current Level Achieved as Reported in 2024 AMP: 97%Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased (i.e. spend more, closer to the target re-investment rate) Should be Decreased (i.e. spend less) Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Service Attribute Scope Level of Service Description: % of properties where fire flow is available Current Level Achieved as Reported in 2024 AMP: 97%Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased (i.e. spend more, closer to the target re-investment rate) Should be Decreased (i.e. spend less) Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Service Attribute: Quality Level of Service Description: % of the water network with a condition of Fair or greater Current Level Achieved as Reported in 2024 AMP: 75%Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased (i.e. spend more, closer to the target re-investment rate) Should be Decreased (i.e. spend less) Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Service Attribute: Performance Level of Service Description: Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments. (Higher is typically better) Current Level Achieved as Reported in 2024 AMP: 1.1% (For reference, the Municipality’s target re-investment rate in the 2024 AMP is 1.6%)Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased (i.e. spend more, closer to the target re-investment rate) Should be Decreased (i.e. spend less) Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Ideas for additional Levels of Service – Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – a KPI of proportion of assets with a GIS location Please note that any additional Levels of Service will need a method or avenue for tracking. Please list your recommendations below:Wastewater NetworkThis part of the survey is based around understanding your experience as an employee of the Town around the service delivered for the wastewater network. Please answer the following questions honestly:How satisfied are you with the number of backup or overflow events that have been experienced in the past year? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied How satisfied are you with the odor control from wastewater assets and facilities? Extremely Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Extremely Dissatisfied Are there adequate resources (staff and money) to maintain the wastewater network? Yes No I don’t know Do you agree with the current approach to lifecycle and maintenance activities performed on the Town's wastewater network (Eg. flushing and cleaning)? Yes No I don’t know Are you a member of the team responsible for the wastewater network? Yes No If yes, what are the biggest challenges you face in providing services as a member of the team?The following questions are based around the current levels of service and your thoughts around them as they relate to the Town’s wastewater network. Service Attribute: Scope Level of Service Description: % of properties connected to the municipal wastewater network Current Level Achieved as Reported in 2024 AMP: 97%Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased Should be Decreased Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Service Attribute: Quality Level of Service Description: % of the wastewater network with a condition of fair or greater Current Level Achieved as Reported in 2024 AMP: 69%Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased Should be Decreased Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Service Attribute: Performance Level of Service Description: Capital Reinvestment Rate – The measure of funding allocated towards saving for future capital investments. (Higher is typically better) Current Level Achieved as Reported in 2024 AMP: 1.2% (For reference, the Town’s target re-investment rate in the 2024 AMP is 1.7%)Based on your experience, do you think that the value for this level of service should increase, decrease, or is it at an adequate place for the community? Should be Increased Should be Decreased Current Level is Satisfactory for the Community I don’t know Please provide your rationale for your answer to the previous question. If pertinent, please include the value you believe the Town should strive for.What confidence do you have in the ability to use current data to calculate this level of service? Complete Confidence Some Confidence Neutral Some Lack of Confidence Complete Lack of Confidence Ideas for Additional Levels of Service – Please list any recommendations you have below for additional Levels of Service you think would be beneficial for the Town to track. Examples: – % of network utilizing PVC piping Please note that any additional Levels of Service will need a method or avenue for tracking.
